Demonstrated proficiency in development using Microsoft.NET technologies like C#, .NET Core Framework, AJAX, SQL Server, SourceSafe and Visual Studio.
Developed web applications (C#, Asp.net core, JS):
For recording internal employee working time.
For accounting company to track all clients records and tax information.
Extensive experience in developing User Interfaces using Telerik Kendo UI Grid, HTML, JavaScript, and SCSS.
Proficient in writing Stored procedures and using both SQL server and MS Server Management Studio to manage database.
Designed and implemented web applications from start to finish, including: initial conception, structural planning, navigational & identification development, GUI design, and content development.
Metro Edge Realty.
Web Developer
May 2018 - Aug 2018
Developed interactive and user-friendly websites to ensure user experience, user freedom, and increased websites traffic.
Designed a realtor login system, used to connect realtors with clients, realtors have direct access of company’s documents, and have ability to manage sales online, resulting in 5% increase in sales revenue.
Fixed bugs and errors from existing websites that improved website loading speed and functionality.
Modified and supported Joomla components and modules for new and existing websites.
Used AJAX and Javascript, including various types of libraries/framework for different purposes such as JQuery, Ukit, and Bootstrap 4, for forms, animation and visualization effects.
Designed a “House evaluation page” that allows clients to enter their house information, then automatically generates a house evaluation report indicates the value of the house, and increased 3% of listings amount.
Assisted superiors with interpreting data and compiling it in an organized manner.
Re-designed and implemented “school” page, adding more features and new functionalities like search engine, filter list, and pagination.
Re-designed existing websites to improve user experience and incorporated SEO techniques thereby increased website traffic by 15%.
Harry Rosen Inc.
Customer Experience Lead
May 2019 - Mar 2020
Assists the manager with daily operations of the cash desk to include the development, analysis and implementation of staffing, training, scheduling and reward/recognition programs.
Authorize and process the return of products and price changes, honor credits for customer service issues, based on the company’s procedures and policies.
Monitor associates and CSRs behaviour, making sure all stays in proper procedures for operating POS system and Loss Prevention policies.
Prepare work schedules for CSRs, assist sales manager by arranging CSR’s and self shifts in order to ensure cash desk smooth operation and sufficient people coverage.
Supervise and train other customer service representative at the cash desk and coached over 10 clothing advisors on the use of the POS system.
Thrive in a fast paced, demanding work environment, and dealing with emergency situations with calm and in a professional manner.
Harry Rosen Inc.
Customer Service Representstive
Sep 2015 - May 2019
Assisted over 50 customers on a daily basis with trained administrative skills, such as transaction handling, customer service skills, and after-sales service, in the retail process, ensuring customers’ satisfaction in a consistent manner.
Coached over 10 colleagues on the use of the POS system(Jesta System).
Using two years’ experience working in the retail store, trained 4 new employees in 2016 summer regarding the daily maintenance of cash desk including the use of equipment, replenishment of supplies, and opening to closing procedures resulting in training time of new employees to be reduce by 30%.
Presented the Harry Rosen’s Sartorial recognition program to over 15 customers daily and increased 23% of the credit redeemed.
Thrive in a fast paced and demanding work environment, as demonstrated by balancing a full-time course load with a part-time job.
Operated a complex telecommunications system and was also responsible for answering calls in with an exceptional level of courtesy.
Listened to customers’ requests and assisted them in a profession manner.
Handled straight sale transactions, refunds, and deferred transactions.
Chinatown Chinese Language & Culture center
Volunteer
Nov 2012 - Jun 2013
Tutored students in Math and improved the average of the grades by 10%.
Accurately categorized over 200 student’s examination results based on the grades.
Taught elementary school students to draw pictures in a creative and innovative way.
Organized over 5 Chinese Cultural events suited for children and youth from 7 to 15 years old resulting in deepens their understanding of Chinese culture.